Terms & Conditions
Last updated: July 18, 2026
1. Agreement
By engaging Lucid Refinery ("we," "us") for consulting, implementation, or retainer services, you ("Client") agree to these terms. A signed Statement of Work or accepted proposal, together with these terms, forms the complete agreement between us.
2. Scope of Services
We provide operations consulting, systems integration, workflow automation, and related implementation work for real estate teams. The specific deliverables, timeline, and fees for each engagement are defined in a written SOW. Work outside that scope requires a new SOW or change order.
3. Fees & Payment
Fees are quoted in USD. Audits and build engagements are invoiced 50% at kickoff and 50% at delivery unless otherwise stated. Retainers are billed monthly in advance. Invoices are due Net 15. Late balances accrue interest at 1.5% per month.
4. Client Responsibilities
Client will provide timely access to the systems, data, and personnel needed to complete the work, and will designate a single point of contact for decisions. Delays caused by the Client may shift the timeline and are not grounds for a refund.
5. Confidentiality
We treat all non-public Client information as confidential and will not disclose it outside our team without written consent. Client agrees the same with respect to our methodologies, pricing, and internal templates.
6. Ownership & License
On full payment, Client owns the workflows, documentation, and configurations produced specifically for them. We retain ownership of our pre-existing frameworks, templates, and know-how, and grant Client a perpetual license to use them as embedded in the deliverables.
7. Third-Party Tools
Engagements often involve third-party platforms (e.g., Airtable, HubSpot, Zapier). Client is responsible for its own subscriptions, terms of service, and data-processing agreements with those vendors. We are not liable for vendor outages, pricing changes, or discontinued features.
8. Warranty & Liability
We warrant that services will be performed in a professional manner consistent with industry standards. To the maximum extent permitted by law, our total liability under any engagement is limited to the fees paid by Client in the six months preceding the claim. We are not liable for indirect, incidental, or consequential damages.
9. Termination
Either party may terminate a retainer with 30 days' written notice. Fixed-scope engagements may be terminated for material breach if not cured within 15 days of written notice. Fees for work completed through the termination date remain due.
10. Governing Law
These terms are governed by the laws of the State of Texas, USA. Any dispute will be resolved in the state or federal courts located in Travis County, Texas.
11. Contact
Questions about these terms can be sent to hello@lucidrefinery.com.